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Privacy Policy

Privacy Policy

Last updated: Apr 25th, 2023

HomeAtoms by Multikite LLC ("we," "us," or "our", "app", "HomeAtoms") is committed to protecting the privacy of our users and service professionals. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to protect it.

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app (the "App"), a platform where service professionals can provide services such as lawn care, home cleaning, pest control, and more. Users join groups to subscribe to these services at a discounted rate. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the App.

Collection of Your Information

We may collect information about you in various ways. The information we may collect via the App depends on the content and materials you use and includes:

Personal Data

Demographic and other personally identifiable information (such as your name, email address, and location) that you voluntarily give to us when choosing to participate in various activities related to the App, such as subscribing to services, starting home services, posting messages, and responding to surveys.

Derivative Data

Information our servers automatically collect when you access the App, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the App.

Data from Social Networks

User information from social networking sites, such as Google, if you connect your account to such social networks. This information may include your name, your social network username, location, email address, age, gender, profile picture, and your contacts on the social network.

Geo-Location Information

We may request access or permission to track location-based information from your mobile device, either continuously or while you are using the App, to provide location-based services. If you wish to change our access or permissions, you may do so in your device's settings.

Cookies and Other Tracking Technologies:

We and our service providers use cookies, web beacons, and other tracking technologies to collect information about your use of the App, such as your browsing behavior, the pages you visit, and the links you click.

Mobile Device Access

We may request access or permission to certain features from your mobile device, including your mobile device's camera, microphone, and photos. If you wish to change our access or permissions, you may do so in your device's settings.

Third-Party Service Providers

We use various third-party service providers to help us operate our App and provide the best possible experience to our users. Here is a list of some of these service providers, along with their privacy policies and a brief description of how they are used in our App:

Firebase Services: We use a range of Firebase services provided by Google, including but not limited to Analytics, Authentication, Storage, Firestore Database, Messaging, Remote Config, and Crashlytics. These services help us understand user engagement, manage user authentication, store and manage data, send notifications, customize our App, and improve stability and performance.
Google Analytics: Google Analytics is a web analytics service provided by Google, which helps us understand how users engage with our website and enables us to optimize our Services based on this data.
Stripe: Stripe is a payment processing platform that we use to securely process payments for our Services. Stripe collects and processes personal and financial information on our behalf.
Google Cloud Storage: Google Cloud Storage is a service provided by Google that we use to store and manage data, including user-generated content, securely in the cloud.
Amazon SES: Amazon Simple Email Service (SES) is an email sending and receiving service provided by Amazon Web Services that we use to send transactional and marketing emails to our users.

By using our App, you acknowledge and agree to the processing of your data by these third-party service providers as described in their respective privacy policies.

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the App to:

Compile anonymous statistical data and analysis for use internally or with third parties.
Monitor and analyze usage and trends to improve your experience with the App.
Notify you of updates to the App.
We may share your information in connection with a merger, acquisition, reorganization, or sale of our company or assets, or in the event of bankruptcy.
For the purposes for which you provided it;
To enable you to use the services available through the Platform, including registering you for our services and verifying your identity and authority to use our services;
For customer support and to respond to your inquiries;
For internal record-keeping purposes;
To administer surveys, sweepstakes, promotions, or contests;
To track fees and process billing and payment including sharing with third-party payment gateways and payment service providers in connection with the Platform;
To improve and maintain the Platform and for product development;
To address fraud or safety concerns, or to investigate complaints or suspected fraud or wrongdoing;
To periodically send promotional emails regarding new products from HomeAtoms, special offers from HomeAtoms, or other information that may interest you;
With your consent, to contact you by text message regarding certain services or information you have requested;
With your consent, to contact you by telephone or text message regarding Platform features, improvements, or other products and services that may interest you;
For HomeAtoms's market research purposes, including, but not limited to, the customization of the Platform according to your interests;
To contact you about goods and services that may interest you or with information about your use of the Platform;
For other research and analytical purposes; and
To resolve disputes, to protect ourselves and other Users of the Platform, and to enforce any legal terms that govern your use of the Platform.
Request feedback and contact you about your use of the App.
Solicit support for the App.

We may display information related to your business, including your name or your business’s name, publicly on your profile, except to the extent we tell you we will not display such information. If the information you provide us upon signing up for an account differs from the information you provide us as part of the verification data we collect, we have sole discretion in determining which information will be displayed publicly on your profile. We may combine information that we collect from you through the Platform with information that we obtain from affiliated and non-affiliated third-parties, and information derived from any other products or services we provide.

We may, either directly or through third-parties we engage to provide services to us, review, scan, or analyze your communications with other Users exchanged via the Platform or as otherwise described in this Policy for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research and User support purposes. For example, as part of our fraud prevention efforts, we may scan and analyze messages to prevent fraud or improper actions. We may also scan, review or analyze messages for research and product development purposes, as well as to debug, improve and expand product offerings. By using the Platform or engaging in off-Platform communications tracked by HomeAtoms, you consent that HomeAtoms, in its sole discretion, may, either directly or through third-parties we engage to provide services to us, review, scan, analyze, and store your communications, whether done manually or through automated means.

Rights You Grant

a. Generally. Some areas of the App allow users to post, publish, submit, upload, transmit, or otherwise make available content such as profile pictures, information, photos, images, messages, and other content or information ("Content") (any such Content that a user does make available or submit is referred to as "User Content"). You retain ownership of your User Content.

b. License Grant to HomeAtoms. You hereby grant to HomeAtoms a non-exclusive, transferable, fully sublicensable (through multiple-tiers), royalty-free, and worldwide license, to host, use, distribute, modify, copy, publish, list information regarding, edit, translate, distribute, syndicate, publicly perform, publicly display, and make derivative works of your User Content. We will exercise our rights in the foregoing license subject to your Account settings, the selections you make when posting your User Content, and as otherwise described in our Privacy Policy. You represent and warrant that you are the creator and owner of your User Content, or that you have the necessary licenses, rights, consents, and permissions to authorize HomeAtoms to exercise the licenses granted by you in this section in the manner contemplated by these Terms.

c. License Grant to Downstream Users. You also hereby grant each user of the App a non-exclusive, royalty-free, and worldwide license to access, use, reproduce, distribute, display, and perform your User Content as permitted through the functionality of the App and under these Terms.

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Third-Party Service Providers
We may provide access to your information to select third-parties who perform services on our behalf. These third-parties provide a variety of services to us including without limitation billing, sales, marketing, advertising, market research, enabling you to find a Service Professional to provide services to you, facilitating communications between Users, account servicing and maintenance, order processing and fulfillment, customer service, fulfillment, data storage, analysis and processing, identity verification, fraud and safety protection and legal services, communication about our services, administering surveys, contests, and promotions. As we retain new service providers, we generally look for assurances from these service providers that they will not use your information in any manner other than to help us provide you with the services and products available from HomeAtoms.
Marketing Communications
With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
App Store Providers
We may provide your identity and mobile device identifier to third-party app store providers (for example, the Apple App Store) to allow you to download our mobile apps.
Academics and Research
We may provide information about Users to third-parties for academic and research purposes, in anonymized or aggregated form.
Tracking Technologies
We use Firebase Analytics and Google Analytics to collect and track information and to improve and analyze our App.
Other Third Parties
We may share your information with investors for the purpose of conducting general business analysis.

Security of Your Information

We use administrative, technical, encryption, passwords and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, keeping your log-in and password private, and not recycling passwords from other websites or accounts. HomeAtoms is not responsible for the unauthorized use of your information nor for any lost, stolen, or compromised passwords, or for any activity on your account via unauthorized password activity.

Policy for Children

Our services are not designed for minors under the age of 18. Only persons 18 years of age or older may use the Platform. If we discover that an individual under 18 has provided us with personal information, we will close the account and delete that individual’s personal information to the extent required by the Children's Online Privacy Protection Act. We may, where permitted by law, retain certain information internally for purposes described in this Policy. We do not knowingly solicit information from or market to children under the age of 18. If you become aware of any data we have collected from children under age 18, please contact us using the contact information provided below.

Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.

Prohibited Conduct

By using the App, you agree not to:

Use the App for any illegal purpose, or in violation of any local, state, national, or international law.
Violate or encourage others to violate the rights of third parties, including intellectual property rights.
Post, upload, or distribute any User Content or other content that is unlawful, defamatory, libelous, inaccurate, or that a reasonable person could deem to be objectionable, profane, indecent, pornographic, harassing, threatening, embarrassing, hateful, or otherwise inappropriate.
Interfere with the security features of the App, including by disabling or circumventing features that prevent or limit use or copying of any content or reverse engineering or otherwise attempting to discover the source code of any portion of the App.
Attempt to gain unauthorized access to the App, other users' accounts, or any networks, servers, or computer systems connected to the App.
Overwhelm, damage, or otherwise impair our servers or networks, or interfere with any other party's use and enjoyment of the App.
Use any robot, spider, or other automatic device, process, or means to access the App for any purpose, including monitoring or copying any content from the App.
Attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by HomeAtoms in connection with the App.
Engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the App, or which, as determined by us, may harm HomeAtoms or users of the App or expose them to liability.

Notification Preferences

You can review and change your notification preferences by logging into your account and visiting your account settings page. You can also opt out of receiving marketing emails by following the unsubscribe instructions included in each marketing email. However, you may not opt out of receiving certain non-promotional, service-related communications that are necessary for the proper functioning of the App, such as administrative messages, security alerts, and legal notices.

Dispute Resolution

If you have any dispute with us arising out of your use of the App or these Terms, you agree to notify us in writing with a brief, written description of the dispute and your contact information. We will work in good faith to resolve any dispute you have with us that arises out of these Terms or your use of the App. If we are unable to resolve your dispute within 30 days, either party may then proceed to file a claim for arbitration in accordance with the rules of the American Arbitration Association (AAA) or any other mutually agreed-upon arbitration service. Arbitration will be conducted in state of Georgia, USA in accordance with the AAA's rules in effect at the time of filing. The arbitrator will have the authority to grant any remedy that would otherwise be available in court. The decision of the arbitrator will be final and binding on both parties.

Any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You and HomeAtoms agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

If the dispute cannot be resolved through arbitration, you and HomeAtoms agree to submit to the exclusive jurisdiction of the courts located in state of Georgia, USA to resolve any legal matter arising from the dispute or these Terms. You and HomeAtoms agree that any claim or cause of action arising out of or related to these Terms or your use of the App must be filed within one (1) year after such claim or cause of action arose, or else that claim or cause of action will be permanently barred.

Notwithstanding the foregoing, HomeAtoms reserves the right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

Notice for California Residents

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit our California Privacy Rights Notice.

Notice for Nevada Residents

Under Nevada law, certain Nevada consumers may opt out of the sale of "personally identifiable information" for monetary consideration to a person for that person to license or sell such information to additional persons. "Personally identifiable information" includes first and last name, address, email address, phone number, Social Security Number, or an identifier that allows a specific person to be contacted either physically or online.

We do not engage in such activity; however, if you are a Nevada resident who has purchased goods or services from us, you may submit a request to opt out of any potential future sales under Nevada law by emailing us at help@homeatoms.com . Please note we will take reasonable steps to verify your identity and the authenticity of the request. Once verified, we will maintain your request in the event our practices change.

Options Regarding Your Information

You may review, correct, and delete certain information about you by logging in to the Platform and navigating to your profile "settings" page. You must promptly update your account information if it changes or is inaccurate. Upon your request, we will close your account and remove your profile information from view as soon as reasonably possible. We may retain information from closed accounts in order to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations of any User, enforce our Terms of Use, and/or for any other purposes otherwise permitted by law that we deem necessary in our sole discretion. You should understand, however, that once you transmit User Content through the Platform, you may not be able to change or remove it. Once we have deactivated or removed your account, you agree that HomeAtoms will not be responsible to you for retaining information related to your account.

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us using the contact information provided below.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

HomeAtoms by Multikite LLC
Atlanta, Georgia
help@homeatoms.com
+1 XXX-XXX-XXXX

Supplemental Privacy Notice for California Residents

This California Privacy Rights Notice supplements the information contained in our Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California ("consumers" or "you"). We adopt this notice to comply with the California Consumer Privacy Act (CCPA) and any terms defined in the CCPA have the same meaning when used in this notice.

Information We Collect

We have collected the following categories of personal information from consumers within the last twelve (12) months:

Identifiers (such as name, email address, postal address, phone number, and IP address)
Financial data (such as payment information)
Commercial information (such as records of services purchased, obtained, or considered)
Internet or other network or device activity (such as browsing history, unique device, advertising, and app identifiers, search history, and information on a consumer's interaction with our App or website)
Geolocation data (such as approximate location information based on IP address)
Inferences drawn from other personal information (such as preferences, characteristics, and behavior)
Location information (general location, and, if you provide permission, precise GPS location)
Sensory information (such as audio recordings if you call our customer service)
Inferences about your project preferences and traits
Other information that identifies or can be reasonably associated with you (such as User-generated content, e.g. reviews).

For more information about the specific pieces of information we collect and the sources of that information, please see the "Information We Collect" section of our Privacy Policy.

Use of Personal Information

We may use or disclose the personal information we collect for one or more of the business purposes described in the "Use of Your Information" section of our Privacy Policy.

Sharing Personal Information

We may disclose your personal information to a third party for a business purpose or sell your personal information, subject to your right to opt-out of those sales (see "Sales of Personal Information" below). When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract. The CCPA prohibits third parties who purchase the personal information we hold from reselling it unless you have received explicit notice and an opportunity to opt-out of further sales.

The CCPA sets forth certain obligations for businesses that “sell” personal information. HomeAtoms shares certain personal information of Consumers with select Service Professionals to better enable those Consumers to find a Service Professional who can provide a service the Consumer has expressed interest in. HomeAtoms also shares certain information with its marketing partners who do not qualify as “service providers” under the CCPA.

Sales of Personal Information

In the preceding twelve (12) months, HomeAtoms has not sold personal information.

Your Rights and Choices

The CCPA provides California residents with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see "Exercising Access, Data Portability, and Deletion Rights"), we will disclose to you:

The categories of personal information we collected about you
The categories of sources for the personal information we collected about you
Our business or commercial purpose for collecting or selling that personal information
The categories of third parties with whom we share that personal information
The specific pieces of personal information we collected about you (also called a data portability request)
If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:

Sales, identifying the personal information categories that each category of recipient purchased; and
Disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Deletion Request Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see "Exercising Access, Data Portability, and Deletion Rights"), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act.
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
Comply with a legal obligation.
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

Calling us at +1 XXX-XXX-XXXX
Emailing us at help@homeatoms.com

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password-protected account sufficiently verified when the request relates to personal information associated with that specific account.

We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

California Do-Not-Track Disclosure

HomeAtoms does not currently recognize or respond to browser-initiated Do-Not-Track signals, as the Internet industry is currently still working on Do-Not-Track standards, implementations, and solutions.

Other California Privacy Rights

California's "Shine the Light" law permits users of our App that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to help@homeatoms.com

If you have any questions or concerns about our privacy practices, please contact us at help@homeatoms.com